xxbb Privacy Policy

When you register an account on xxbb, we collect your full legal name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine law, and ensure that only one account is registered per person. We may also request a government-issued ID or other supporting documents during the verification process to comply with our regulatory obligations. All identification data is stored securely and is only accessible to authorised personnel within our organisation. We do not use your identification data for any purpose beyond account management, legal compliance, and fraud prevention. If your personal details change after registration, you are responsible for updating them promptly through your account settings or by contacting our support team.

To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen payment provider. We do not store full card numbers or banking credentials directly on our servers — all sensitive payment data is handled through certified third-party payment processors that comply with applicable security standards. Transaction records, including deposit amounts, withdrawal requests, and gaming activity, are retained for a minimum period as required by Philippine financial regulations and anti-money laundering laws. These records may be reviewed by our compliance team in the event of a dispute, suspected fraud, or regulatory inquiry. We will never share your financial data with third parties for marketing or commercial purposes without your explicit consent.

When you access the xxbb platform, we automatically collect certain technical information including your IP address, device type, browser version, operating system, and session duration. This data helps us maintain platform security, detect unusual login activity, and optimise the gaming experience for Filipino players across all devices, including mobile phones and tablets. We also collect information about the games you play, the features you use, and the pages you visit within the platform, which allows us to improve our services and personalise your experience over time. Usage data is analysed in aggregate form and is not used to identify you individually unless there is a specific security or compliance reason to do so. You can review our cookie practices in the relevant section below for more detail on how tracking technologies are used on our platform.

If you contact our support team by email or through any in-platform messaging feature, we retain records of those communications, including the content of your messages and any attachments you provide. This allows us to track the progress of your enquiry, maintain consistency in our responses, and improve the quality of our customer service over time. Support records may also be used for staff training purposes, with any personally identifiable information removed where possible. We will not use your support communications to send you unsolicited marketing messages, and you may opt out of any non-essential communications at any time by updating your notification preferences in your account settings. All communication data is stored securely and is subject to the same data protection standards as all other personal information we hold.