Player Wellbeing

xxbb Responsible Gaming

Gaming is meant to be fun. xxbb is committed to keeping it that way for every Filipino player — with practical tools, clear guidance, and genuine support whenever you need it.

Play Within Your Means Set Time Limits Self-Exclusion Available 24/7 Support

Tools at Your Fingertips

Stay in Control Every Session

xxbb provides every registered Filipino player with a set of built-in tools designed to keep gaming enjoyable, manageable, and within healthy boundaries. These features are available directly from your account settings at any time.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your xxbb account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. You can lower your limit at any time with immediate effect, while increases take a short cooling-off period to take effect — giving you time to reconsider. We strongly encourage all Filipino players to set a deposit limit when they first register.

Session Time Reminders

Choose how long you want each gaming session to last, and our platform will send you a reminder when that time is up. Taking regular breaks helps you stay aware of how long you have been playing and prevents the kind of extended sessions that can lead to fatigue or impulsive decisions. You can set reminders for as little as 30 minutes or as long as several hours, depending on your preference. When the reminder appears, you are always free to continue playing — but the pause gives you a moment to check in with yourself. Consistent use of session reminders is a simple habit that makes a real difference over time.

Take a Break

If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 48 hours, or up to 30 days directly from your account. During a break period, you will not be able to log in or place any bets, which removes the temptation to play impulsively. This tool is ideal for players who want a brief reset without committing to a longer exclusion. Your account and balance remain intact, and you can return to playing once the break period ends. We recommend using this feature proactively — before you feel overwhelmed, not after.

Self-Exclusion

For players who feel they need a longer break, self-exclusion allows you to block access to your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is intentional, to protect you from impulsive decisions to return too soon. To request self-exclusion, please contact our support team by email using the address shown in the footer of this page. We take all self-exclusion requests seriously and process them promptly. If you choose permanent exclusion, your account will be closed and your personal data handled in accordance with our Privacy Policy.

Reality Checks

Reality checks are periodic on-screen notifications that show you how long you have been playing and how much you have wagered during your current session. These prompts appear at intervals you choose and are designed to keep you grounded in the facts of your gaming activity rather than getting lost in the flow of play. Seeing your actual session data in real time can be a powerful motivator to make more considered decisions. You can adjust the frequency of reality checks in your account settings at any time. We recommend enabling this feature alongside session time reminders for the most complete picture of your play.

Support Access

Our support team is available around the clock to assist any Filipino player who has concerns about their gaming behaviour or needs help activating any of the responsible gaming tools described on this page. You can reach us by email at the address shown in the footer, and we aim to respond to all responsible gaming enquiries as a priority. We will never judge you for reaching out — seeking help is a sign of strength, and our team is trained to respond with care and discretion. If you are concerned about someone else's gaming habits, we can also provide guidance on how to approach the situation and what resources are available in the Philippines.

Know the Signs

When Gaming Stops Being Fun

Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early warning signs is the first step toward getting back in control. If any of the following apply to you or someone you know, please reach out for support.

  • Chasing losses

    Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. This pattern often leads to larger losses and increased distress. If you notice yourself doing this regularly, it is important to step back and use one of the tools available in your account.

  • Spending beyond your means

    Using money set aside for rent, food, bills, or other essential expenses to fund gaming is a serious warning sign. Gaming should only ever be funded from disposable income — money you can genuinely afford to lose without affecting your daily life or the wellbeing of your family.

  • Losing sleep or neglecting responsibilities

    If gaming is causing you to lose sleep, miss work, neglect family obligations, or withdraw from social activities, it may have moved beyond healthy entertainment. A balanced approach to gaming means it fits comfortably into your life without displacing the things that matter most.

  • Feeling anxious, irritable, or secretive about gaming

    Feeling the need to hide how much you are playing or spending, or becoming anxious or irritable when you are unable to play, are emotional indicators that gaming may be having a negative impact on your mental health. These feelings are worth taking seriously, and speaking to someone — whether our support team or a professional counsellor — can make a significant difference.

  • Unable to stop despite wanting to

    If you have tried to cut back or stop playing but found yourself unable to do so, this is a strong indicator that professional support may be beneficial. Self-exclusion and support tools are available through your xxbb account, and external organisations in the Philippines can also provide confidential counselling and assistance.

Common Questions

Responsible Gaming FAQs

You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section of your account settings. From there, you can choose a daily, weekly, or monthly limit in Philippine pesos that suits your budget. The limit takes effect immediately once you save it. If you wish to lower your limit, the change is applied straight away. If you wish to raise it, a short cooling-off period applies to give you time to reconsider. If you have any difficulty finding this feature, our support team is available to guide you through the process.

No. Once self-exclusion is activated, it cannot be reversed or shortened during the chosen exclusion period. This is a deliberate design decision to protect players from impulsive requests to return to gaming before they are genuinely ready. If you have chosen a fixed-term exclusion, your account will automatically become accessible again once the period ends. If you have chosen permanent exclusion, your account will be closed and cannot be reopened. We strongly encourage players to consider their decision carefully before activating self-exclusion, and to contact our support team if they have any questions beforehand.

The minimum age to register and play on xxbb is 21 years old, in accordance with Philippine gaming regulations. We verify the age of all players during the registration and account verification process. If we have reason to believe that a player is under the minimum age, we will suspend the account and conduct a review. We take our age verification obligations seriously and encourage parents and guardians to make use of parental control software to prevent underage access to online gaming platforms. If you suspect that a minor has registered on our platform, please contact our support team immediately.

If you or someone you know is struggling with problem gambling, professional support is available in the Philippines through mental health professionals, community health centres, and counselling services. The Philippine Amusement and Gaming Corporation (PAGCOR) also maintains responsible gaming programmes and resources for Filipino players. We encourage anyone who feels their gaming has become a problem to seek help without delay — speaking to a professional is a positive and courageous step. Our support team can also provide guidance and point you toward appropriate resources. You can reach us by email at the address shown in the footer of this page.

Your Wellbeing Matters

Game Smart, Play Happy

Responsible gaming is at the heart of everything we do at xxbb. Whether you want to set limits, take a break, or simply learn more, our team and tools are here for you. Have questions? Visit our FAQ or get in touch with our support team today.

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